We’ve been having an issue with the billing for my XM Radio. It renewed automatically on Mrs. Fab’s credit card, and we wanted it renewed on mine. So the last two weeks have been a comedy of errors with XM Radio as they have not applied the credit to her card, given her some runaround about how she had to put it back on her card before they could credit it, they promised her that a supervisor would call her back and one never did…
It’s been a mess. You don’t even know.
So the other day I came home from work determined to straighten this out once and for all.
I called them up. They had the account in her name instead of mine. They had the house phone number on the account instead of my cell number. No wonder they couldn’t get anything right! I couldn’t remember if I had put the renewal on my credit card or debit card, and I got a whole weird speech about how she was on the credit side and if I put it on the debit card I would have to talk to someone else, on the debit side, because they were two separate departments and neither could see what the other was doing.
What?
I was nice, but I was firm. Actually, I was nice, but pretty condescending. I told her I was NOT getting off the phone until the card had been credited. The woman kept interrupting me, so I lectured her politely on good customer service. Finally, when she declared that she thought she understood the problem, I loftily pointed out that if she had let me continue my story when I first called instead of interrupting me, she could have reached that conclusion much sooner.
Oh yeah. I was in rare form.
She apologized. A couple of times. Advantage: Fab!
Then I told her that I also needed to make sure they had the correct radio on the account, because I had also called in a switch of radios when I bought the new car.
“Radio?” she asked.
“Yes, I changed XM radio units.”
“Sir, this is Bank of America.”
“Um…huh?”
“You’ve called Bank of America.”
“Uhh..this isn’t XM Radio?”
“No, sir.”
“Oh. Well…um…oh. Well…now I am confused. I…will have to call you back.”
I couldn’t hang up fast enough.
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Don’t forget, it’s the first of May. Outdoor fuckin’ starts today.